First they must register to the new web site, start here:

http://www.us.metzelermoto.com/metzeler_world/racing/contingency/index.htm

To receive the contingency rewards, you need to do your part by registering on our new web site, then claim the results as well. Because the way the program works, the rider claims his results, we enter the results received by the race club (when they send it), and when the results match a message is sent to American Express to send out the rewards card.

If a racer finds a specific problem please have them list what happened and explain in detail to: contingency@pirelli.com